Dr. Wan is our Director and Principal Consultant.  She has over 20 years local and regional experience in process re-engineering and service quality.  Her experience in industry as an improvement specialist and internal consultant comes from working with various companies, including DBS Bank (Hong Kong) Ltd., HSBC Trustee, Citic Ka Wah Bank, American Insurance Assurance (Bermuda) Co. Ltd., G2000 (Apparel) Co.   Dr. Wan is a Certified Master Black Belt (CSSMBB) and certified Black Belt Trainer, holds a Master Degree in Finance from Sheffield Hallam University and a PhD Degree in Management at Nueva Ecija University of Science and Technology.  

Before Dr. Wan started AC&A, she has worked for DBS Bank (Hong Kong) and HSBC where she gained extensive experience applying Six Sigma and Lean Methodologies to a variety of local and cross-regional  processes and developed and coached Yellow Belts and Green Belts.  

Dr. Wan has successfully developed Six Sigma and Lean deployment strategies, training and project coaching for both Service and Manufacturing Industries.  Her broad experience across many industries and disciplines such as 7-habit helped her gain insight on how to apply Six Sigma and Lean methods not only to business processes but also personal improvement.  She has led workshops on how to manage personal life through Six Sigma.

Dr. Wan walks her talk by leading Six Sigma regional projects and shares her experiences through trainings.  She has led over 60 waves of Six Sigma Green Belt courses in AC&A, HKU Space, Hong Kong Institute of Bankers, Intertek Co. Ltd. , over 30 waves of Six Sigma Black Belt courses in AC&A, CityU SCOPE, Hong Kong Productivity Council, over 100 waves of Six Sigma and Lean seminars in AC&A, YMCA, MTR Corporation Ltd., and HKU Space.  She was invited as the keynote speaker in Asia Pacific Customer Service Consortium to share her experience in Service Six Sigma.  Dr  Wan has trained over 2000 professionals in Lean and Six Sigma.